Billing & Account Management
This guide explains how to manage subscriptions, invoices, payments, and billing settings within the LoginRadius Admin Console.
What this guide covers
- Subscription and billing management
- Invoice access and downloads
- Payment updates
- Billing contact management
- Frequently asked billing questions
Subscription Details
The Subscription Details section allows Account Owners to manage:
- Plan information
- Payment methods
- Renewal settings
- Billing contact information
You can access it from the Admin Console: Admin Console → Billing → Subscription Details
- View Subscription Information
Within Subscription Details, you can review the following information:
| Item | Description |
|---|---|
| Current Plan | Active LoginRadius subscription plan |
| Billing Cycle | Monthly or annual billing frequency |
| Contract Term | Length of the subscription agreement |
| Renewal Date | Date when the subscription renews |
| Payment Method | Credit card or wire transfer |
| Billing Contact | Email address receiving billing notifications |
- Update Payment Details
To update your credit card details:
- Navigate to Admin Console → Billing → Subscription Details
- Click Update
- Select Edit Billing Information
- Save your changes
Changes apply only to **future billing cycles**.
Payment Notes
- All payments are processed in USD
- Customers are responsible for applicable taxes and bank processing fees
- Wire transfer payments can be arranged by contacting LoginRadius Support
- Subscription Renewal
Subscriptions automatically renew based on the terms defined in your contract.
Please refer to your signed agreement for:
- Contract duration
- Renewal terms
- Required cancellation notice period
If you plan to cancel your subscription, ensure that you provide the required notice period defined in your contract.
- Upgrade or Modify Your Plan
To upgrade or modify your subscription plan:
- Contact your Customer Success Manager (CSM)
- Or reach out to **LoginRadius Support
Invoice Management
The Invoices section allows you to:
- View invoices
- Download invoices
- Manage invoice recipients
You can access it from: Admin Console → Billing → Invoices
Only the **Account Owner** or **Billing Administrator** can access invoices.
View and Download Invoices
To view invoices:
- Navigate to Billing
- Open the Invoices section
- Click View to review or download the invoice
Invoices are automatically generated each billing cycle and sent to the primary billing email address associated with the account.
Payment Receipts
Receipts are automatically sent once payment has been successfully processed.
If you cannot locate a receipt:
- Check your Spam or Junk folder
- Confirm the billing email address
- Contact LoginRadius Support
Update Invoice Address
Two address types are associated with billing:
| Address Type | Description |
|---|---|
| Business Address | Company physical address |
| Invoice Address | “Bill To” address displayed on invoices |
To update the invoice address:
- Navigate to Billing → Subscription Details
- Click Update
- Edit the billing or payment address
- Save changes
Changes apply only to **future invoices**, not past invoices.
Manage Invoice Recipients
Account Owners can add or remove invoice recipients.
To update recipients:
- Navigate to Subscription Details
- Update the Invoice Recipient List
- Save the changes
Adding invoice recipients **does not require additional user seats**.
Unable to Find an Invoice
If you cannot locate an invoice:
- Check your registered billing email
- Confirm you are listed as an invoice recipient
- Verify billing email in the Admin Console
- Contact LoginRadius Support or your CSM if the issue persists
Frequently Asked Questions
How can I download a past invoice?
Log in to the Admin Console and navigate to: Billing → Invoices From there you can download any historical invoice.
Can I change my billing cycle?
Billing cycles are determined by your contract.
Contact your Customer Success Manager (CSM) to discuss available options.
What happens if my credit card payment fails?
You will receive a notification requesting you to update your payment details.
If the payment issue is not resolved, your account may be suspended.
Can invoices be sent to multiple email addresses?
Yes. The Account Owner can add multiple invoice recipients.
How do I transfer account ownership?
To transfer account ownership, contact LoginRadius Support.
Verification steps will be required to complete the ownership transfer.
Support FAQ
Find answers in the Support FAQ on LoginRadius Docs. Get help with features, implementation, or issues—our support team is available 24/7/365 to assist you.
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